Privacy Policy

Brand Anchor Socks (“we”, “us”, “our”) associated with William Industries Private Limited is fully committed in safeguarding the privacy and confidentiality of its customers’ information. We prioritize providing comprehensive security measures to ensure the safety of all data entrusted to us. We place significant emphasis on data protection and online security. This Privacy Policy (“the Policy”), which is an integral part of our terms and conditions, delineates the manner in which we handle your personal information. The Policy clarifies the types of information we collect when you use our website or interact with us.

All material(s) featured and information provided on the website, whether text, images, or audio are protected by copyright, trademark, and other intellectual property rights that are owned by or licensed to William Industries Private Limited. Downloading, electronically copying, or printing any content from this website is permissible solely for personal use, not for commercial purposes. Any other usage without prior written consent from us is strictly prohibited. Such actions do not grant you any rights, title, or ownership over the website’s contents.

Anchor Socks is the “controller” of the personal information collected through the website or by various modes of communication, with our team. This means that we decide why and how your personal information is processed.

SECURITY POLICY

When you place an order on this website, we take measures to protect your personal details and ensure your security by preventing interception. Depending on your browser, you will observe various indications confirming a secure connection. All transactions undergo confirmation and authorization by your card issuing bank. Anchor Socks maintains a stringent approach to safeguarding the cardholder and we may contact you for additional security purposes should we deem this necessary.

SECURITY OF E-MAIL COMMUNICATIONS

The website provides the option to contact Anchor Socks via email using the ‘Contact Us’ page. However, it is important to note that email correspondence is in a free format text and lacks encryption, making it an insecure method of communication. To maintain the security of your information, we strongly advise against transmitting sensitive data such as passwords or credit card information via email. We may monitor, record and store such communication with you as needed and, in particular, for training and/or quality purposes.

I. WHEN & HOW DO WE COLLECT YOUR INFORMATION?

You are welcome to freely browse and read our website without any charges. We only gather personal information that you voluntarily provide in the following instances:

• When you create an account on our website;
• When you place an order through our website;
• When you fill out forms on our website, such as leaving feedback, participating in a Prize Draw or Competition, or responding to a survey;
• When you contact us or send us an email.

While it is optional to provide personal information through the methods mentioned above, please note that not doing so may hinder our ability to deliver products and services to you or effectively engage in interactions and communication with you.

If you are a child under 14 years and want to receive any news from us, we ask that a parent or guardian register. By this we mean that a parent or guardian can register on your behalf using their details. We ask this so that as a child, your personal details are protected, and also to ensure that you have a parental consent to take part. Anchor Socks does not ask a person under the age of 14 years for more personal information as a condition of participation than is necessary for a given promotion.

When you visit our website, certain information will be collected automatically. Specifically, we utilize “cookies” to enhance your browsing experience and facilitate the usage of our website. These cookies gather data regarding the pages you view and the actions you perform during your visit.

• We collect information regarding the resources you access while visiting our website, such as URL addresses and traffic data;
• We also gather details about the type of device you use to access our website, including device settings and any system errors. For more specific information on the data made available by your device, please refer to your device manufacturer or operating system provider.

Information we collect if you apply for a job with us: You may be able to apply for a job with us through our website or through third-party websites such as LinkedIn. The personal information we collect about you may include your name, contact details, employment history, and any information set out in your CV.

II. HOW DO WE STORE YOUR INFORMATION AND RETAIN DATA?

To ensure the proper fulfillment of your order, our staff may process your information as required. By providing us with your personal information, you consent to the transfer, storage, and processing of such information.

The data we collect from you will be stored on a secure server. Any credit card information you provide is handled by a compliant third party and protected through encryption using secure server technology. Upon receiving your information, we implement stringent procedures and security features to prevent unauthorized access. We also require our suppliers to adhere to similar security measures.

How long we keep your information:

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Rights you may have:

You may have certain rights in relation to personal information that we hold about you. These include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You will always have a right at any time to withdraw any consent you have given to us.

In particular, you have the right to object or withdraw your consent (as applicable) to any use we make of your personal information for direct marketing purposes. 

III. HOW DO WE USE YOUR INFORMATION?

Anchor Socks (and those people or companies employed by Anchor Socks who help make this Website, its content and certain affiliated companies) will process the information you tell us in order to respond to your feedback – like responding to problems, improving our services and gearing what we do to suit your requirements further.

The ways we use your personal information and the legal reasons which we have for doing so are as follows:

• For the performance of a contract between you and us;
• To provide you with an account on our website, if you choose to sign up for one;
• To fulfil any order that you place with us;
• To collect payment from you;
• To provide personal styling advice, if so requested;
• To administer any competitions, you have entered;
• To provide you with a receipt, if you ask us to send this to you electronically; and
• To protect and defend our legal rights and interests.

Where we have a legitimate interest in using your personal information: Processing information necessary for us to promote our business, brands and products and services.

Where the processing is required for us to comply with our legal obligations: To comply with a request from you in connection with the exercise of your data protection rights (for example where you have asked us not to contact you for marketing purposes or your subscription has expired, we will keep a record of this on our suppression lists in order to be able to comply with our legal obligations)

IV. WHAT DO WE DO TO SAFEGUARD YOUR PERSONAL INFORMATION?

We will use our best efforts to be sure that third parties who work with us as our agents to make this website and its contents available to you, and to fulfil your orders and requests, agree to protect personal information that they must access in order to serve our website and our visitors.

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

V. THIRD PARTY DATA PROCESSORS

We have chosen a secure set of digital partner(s) to help us provide the best possible service to you online and offline. These partners could be one of the following:

• Licensees, suppliers, service providers and sub-contractors for the performance of any contract we enter into with them or you. Third parties are only authorised by us to use or disclose the information we provide them, to the extent necessary to perform services on our behalf or comply with legal requirements.
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about you.
• Analytics and search engine providers that assist us in the improvement and optimisation of our site.
• Third party fraud screening agents for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

VI. LINKS TO OTHER WEBSITES

Our business associates and others, whose websites you may visit after clicking on a link from our website, may have less stringent policies on privacy. It is important to remember that Anchor Socks does not have control over these policies and we urge you to read their privacy statements where available before providing any personally identifiable information. Some of our business associates, whose sites you may visit after clicking on a link from our website, use cookies. We do not have control over these cookies.

VII. PAYMENT PROCESSING

We do not hold any payment or credit card information with us. This is processed securely b our chosen partner support@anchorsocks.com. We never will have the visibility of this or can store any information you provide anywhere on this website.

VIII. HOW TO UNSUBSCRIBE?

Our policy is to allow users to unsubscribe from our regular emails at any time. You can do this by clicking the link at the bottom of every email, by sending an e-mail to support@anchorsocks.com requesting your information be removed from the mailing list. If you have asked us to stop sending emails, messages, and this hasn’t happened, it may be because the email address to which we are sending them is not the same as the address you sent your request from. Please check the address we are using and include this information in your request. The easiest way to do this is to return to us the whole of the unwanted email. The address we are sending is included within the message.

IX. LEGAL MATTERS

If required by law, Anchor Socks will disclose personally identifiable information without your permission to the relevant legal authorities. This disclosure will be made in good faith belief that such disclosure is required to investigate or protect against suspected criminal activities to our customers, affiliates, visitors or property (including this website), or to others.

X. DATA PROTECTION LEGISLATION

We comply with the Information Technology Act, 2000 in respect of any information we hold.

XI. HOW CAN YOU STOP RECEIVING MARKETING COMMUNICATIONS FROM US?

If you wish to cease receiving marketing or market research communications from us or would like us to cease processing your information in any other way you can write to us to our team at Anchor House, Plot No. C/9, M.I.D.C., T.T.C. Area, Pawane Village, Thane Belapur Road, Navi Mumbai – 400 613, or email us on support@anchorsocks.com indicating this.

XII. CHANGES TO OUR PRIVACY POLICY

Any changes to the Privacy Policy will be posted here. If we wish to make material changes to the way we use your personal information we will ask for your consent before we do so.